Refund policy

Refund Policy

Thank you for shopping at Astrra We appreciate the trust you have placed in us and want to ensure you have a satisfying experience while shopping on our website.

1. Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 30 days
• If rejected, we will provide you with an explanation.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at shop.astrra@gmail.com for further instructions.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at shop.astrra@gmail.com