Shipping policy

Last Updated: 26 DEC 2023

Thank you for shopping with Astrra! We want to ensure a smooth and transparent shopping experience for you. Please read our shipping policy carefully to understand how we handle the processing and delivery of your orders.

Processing Time:

  • All orders are processed within Astrraand and may take 2-4 weeks to arrive due to high demand 

Shipping Rates:

  • Shipping charges are calculated based on the weight of your order and the destination. The rates will be displayed at checkout before you complete your purchase.

Shipping Methods:

  • We offer several shipping methods, including standard and expedited options. The available options and estimated delivery times will be presented to you during the checkout process.

    Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your order using this number through our website or the carrier's website.

    Lost or Stolen Packages:

    • Astrra is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure. If you encounter any issues with your delivery, please contact the shipping carrier directly.

    Customs and Import Taxes:

    • International customers are responsible for any customs and import taxes that may apply. Astrra  is not responsible for delays due to customs.

    Shipping Delays:

    • While we do our best to meet the estimated delivery times, unforeseen circumstances, such as customs delays or extreme weather conditions, may cause delays. [Your Shop Name] is not responsible for these delays.

    Returns Due to Shipping Issues:

    • If your order is returned to us due to an incorrect address or delivery issues, we will contact you to arrange a reshipment. Additional shipping fees may apply.

    Contact Information:

    • If you have any questions about our shipping policy, please contact our customer service team at Shop.astrra@gmail.com

    By placing an order with Astrra you agree to and accept the terms outlined in this shipping policy.

    Thank you for choosing Astrra